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| Product/Version | End of Development
After EOD, no more patches, bug fixes, or updates are released for the product -- with the exception of critical performance issues.
|
End of Support
Bluebeam will no longer offer technical support for the identified product as of a certain date.
|
||||||
|---|---|---|---|---|---|---|---|---|
| Bluebeam Cloud | N/A | N/A | ||||||
| Revu 21
Revu 21 licenses include Studio.
|
N/A | N/A | ||||||
| Revu 20
Revu 20 licenses include Studio.
|
N/A | N/A | ||||||
| Revu 2019
Revu 2019 licenses include Studio.
|
August 2020 | June 28, 2023 | ||||||
| Studio Prime | September 2021 | N/A | ||||||
| Revu for iPad | N/A | N/A | ||||||
| Vu for iPad | N/A | N/A |
Bluebeam End of Life (EOL) Support
Supported versions and support tiers
Bluebeam offers two levels of technical support: Core and Legacy, with the greatest depth of support given to our newest products on supported operating systems.
To learn more about products that are approaching or have reached End of Support, please see Bluebeam End of Life (EOL) Support.
Bluebeam is moving Revu from a licensing and maintenance model to subscription. For more information, see them Bluebeam Subscription FAQ.
Core Support Products
Core technical support includes troubleshooting assistance and answers to questions about basic workflows and product features via email. Phone support is available if you have a Bluebeam subscription plan or active Maintenance.
Maintenance is an additional annual service purchased with versions Revu 20 & below. The add-on includes direct phone/email access to our experienced technical support staff in addition to free upgrades within the first year of purchase.
Core Support products that have not entered the End of Development stage still receive regular release updates and bug fixes.
Legacy Support Products
Legacy technical support includes answers to questions about basic workflows and product features via email.
For more information about the support direction for legacy and/or EOL products, please visit our EOL FAQ. For Studio Enterprise users, please see the Studio Enterprise End of Life Support Guide.
| Product/Version | End of Development
After EOD, no more patches, bug fixes, or updates are released for the product -- with the exception of critical performance issues.
|
End of Support
Bluebeam will no longer offer technical support for the identified product as of a certain date.
|
||||||
|---|---|---|---|---|---|---|---|---|
| Revu 2018
Revu 2018 licenses include Studio.
|
October 2019 | June 28, 2023 | ||||||
| Revu 2017 & below
Studio is included.
|
March 2018 | June 28, 2023 | ||||||
| Vu 2017 & below | March 2018 | June 28, 2023 | ||||||
| Studio Enterprise | March 2019 | September 30, 2024 | ||||||
| Drawings | February 2022 | March 21, 2023 |
EOL Cycle for Products
In the AEC industry, it's important to stay updated with the product lifecycle of your software tools. Bluebeam, a leading software provider, follows a structured End of Life (EOL) cycle for their products.
As a part of this EOL cycle, Bluebeam notifies users via email and support.bluebeam.com about the official EOL date for a product. Prior to the EOL date, the product enters the End of Development stage, during which no further updates or patches will be released. Once the End of Development stage is complete, the product moves into the End of Sale stage, meaning it will no longer be available for purchase.
Following End of Sale, the product enters the End of Support stage. During this stage, users can still access the online knowledge base for self-help support options for legacy products. However, full technical support and license assistance will no longer be available. More information on supported versions and support tiers can be found by clicking on the relevant product.
All Bluebeam EOL Products
| Product/Version | End of Sale | End of Support | End of Life | |||||||
|---|---|---|---|---|---|---|---|---|---|---|
| Studio Enterprise | March 1, 2019 | September 30, 2024 | September 30, 2024 | |||||||
| Revu 2019 & Below* | March 22, 2022 | June 28, 2023 | June 28, 2023 | |||||||
| Vu 2017 & Below | N/A | June 28, 2023 | June 28, 2023 | |||||||
| Revu for Mac* | March 1, 2019 | March 1, 2020 | June 28, 2023 | |||||||
| Bluebeam Drawings | March 22, 2022 | March 21, 2023 | March 21, 2023 | |||||||
| Bluebeam Q | February 18, 2020 | February 18, 2020 | March 1, 2020 | |||||||
Studio will no longer work with these products after the above mentioned dates. If you wish to continue using EOL products, it is strongly recommended to back up your work. You can find further information regarding How to Back up Your Studio Data
*For users of Revu 2019 and older versions, and Revu for Mac, it is important to note that as of June 28, 2023, full support for licenses will no longer be available. While re-registration may still work, it cannot be guaranteed due to the third-party dependencies and the unsupported nature of these retired versions.
Once the official EOL date has passed, users will lose access to cloud-based services such as Studio. To maintain uninterrupted access to Studio, it is recommended to upgrade to the latest version of Revu
It's crucial to keep track of the EOL cycle for your software tools to ensure continued support and functionality. Be sure to stay informed and plan accordingly to avoid any interruptions in your workflow.
Have any additional questions? Contact us here.